Diritti del passeggero e assistenze speciali
In compliance with law, Trieste Airport publishes a summary of the EU181/2011 Regulation (Summary of the rights of passengers travelling by bus and coach)
Passenger rights
For information and or complaints about the Bus/Coach Station, customers can write an email to autostazione@triesteairport.it or, aletrnatively, fill in the online form. For information and or complaints about bus/coach services and operators, passengers have to refer to the operators themselves (see Useful Links)
In compliance with the UE181/2011 Regulation, bus/coach passengers can write their comments, complaints or suggestions to ART (Italian Transport Authority) after having already written to the bus/coach operator without getting a feedback in 90 days.
ART can be reached by:
· registered mail (Autorità di Regolazione dei Trasporti, Via Nizza n. 230, 10126 – Torino, Italy);
· email reclami-bus@autorita-trasporti.it;
· website www.autorita-trasporti.it .
Special needs
The station is a barriers-free environment. Bus and coach drivers take care of passengers with special needs and their luggage during boarding, de-boarding and ticketing at the Public Transport ticket machine. Passengers who wish to receive additional or other forms of assistance (in particular, for example, to reach the air terminal), can notify their need to the airport staff, using the dedicated calling station located outside, on the Eastern side of the bus terminal. Although the request for assistance should be booked not later than 36 hours in advance writing to autostazione@triesteairport.it, the Company will do its best efforts to assist any passenger, even with no booking, who will require it. This service is available during the opening times of the air terminal.
