Passenger rights

Passenger rights and service quality are the key issue for meeting customers needs and expectations. Basic information on air passenger rights are regularly published by the European Transport Commission and, in Italy, also by Passenger Rights Charter, ENAC-Italian CAA.

For further and updated information on air passenger rights, refer to the European Transport Commission and to ENAC-Italian CAA (information in Italian only).

In Italy a freephone (800-898121) by ENAC-Italian CAA, is active Mondays to Fridays, from 08.00 to 20.00 for assisting air passengers on a series of issues like passenger rights, PRM information, strikes, airline safety, etc.

ENAC: monday - Friday from 08.00 to 20.00

Rights for passengers with reduced mobility 

For the disabled passenger rights (PRM) click here and visit the dedicated section.

Air transport sector stikes (Italy only)

Real-time information on transport sector strikes planned in Italy can be gathered visitng the websites of the Italian Ministry of Transport and of the Strikes Information Commission (both sites are in Italian only).

Airline safety

All airlines operating at EU airports undrego extremely strict safety rules that are periodically verified and checked by national and international authorities. The EU regularly updates the so-called “black-list” of those airlines that, not complying with the international safety standards, are not allowed to operate inside the EU. The most updated black-list is published by the European Transport Commission and by ENAC – Italian CAA (information in Italian only).