Passenger rights

Protecting passengers' rights and ensuring service quality are fundamental aspects, forming the cornerstone of providing a service that meets customers' expectations. Basic information on passenger rights and protection at European airports is periodically drafted by the European Commission, while for Italian airports, it is published by ENAC in the Passenger Rights Charter.

For further updated information regarding air passenger rights, reference can always be made to the European Commission for Transport and to the ENAC (National Civil Aviation Authority).

Additionally, there is a toll-free number established by ENAC (800 898121) for passenger assistance, which operates from Monday to Friday, from 8:00 to 20:00. This helpline provides a wide range of information about airlines operating in Italy and Europe, passenger rights, strikes, etc.

For the rights of disabled passengers, visit the dedicated section.

To receive real-time updates on any planned strikes in the transport sector in Italy, it is recommended to visit the dedicated sections on the websites of the Ministry of Transport and the Strike Guarantee Commission, as well as to follow updates from news outlets.

All airlines operating within the European Community adhere to very strict safety regulations, which are regularly and carefully monitored by the relevant authorities. The European Community regularly updates a blacklist of global airlines that do not meet international safety standards and therefore advises against using them: these airlines are not allowed to operate at any airport within the European Community. The most up-to-date list is available online on the websites of the European Community and the ENAC (National Civil Aviation Authority).