Passenger rights & special needs

Passenger rights

For inf​ormation and or complaints, passengers can write an email to or, aletrnatively, fill in the online form.


Special needs

The station is a barriers-free environment. Bus and coach drivers take care of passengers with special needs and their luggage during boarding, de-boarding and ticketing at the Public Transport ticket machine. Passengers who wish to receive additional or other forms of assistance (in particular, for example, to reach the air terminal), can notify their need to the airport staff, using the dedicated calling station located outside, on the Eastern side of the bus terminal. Although the request for assistnace should be booked not later than 36 hours in advance writing to, the Company will do its best efforts to assist any passenger, even with no booking, who will require it. This service is available during the opening times of the air terminal.